AIA New York: Understanding Student Experience

What is student experience, how do you measure it, and how do you improve it? In this short talk, I define experience (and what it is not) and how it varies by persona or student type. Then I walk through a tool to understand the experience for different student types – from applicant to alum – and they interact with courses, technology, support services, campus, and community.

Previous
Previous

Aligning Services and Staffing: A New Organizational Design for Miami University Libraries

Next
Next

EDUCAUSE Review: Using Design Thinking to Enable Student Success and Build Community