Aligning Services and Staffing: A New Organizational Design for Miami University Libraries

This chapter in Leading Change in Academic Libraries covers the case study in service and organizational transformation for Miami University's Libraries. We provide an overview of the process, tools, and methods used to develop a new service model and then to reorganize staff to align with it.

Previous
Previous

Touchpoint: The Journal of Service Design: Using Service Design to Transform Higher Education

Next
Next

AIA New York: Understanding Student Experience