Planning for Higher Education: The Why, What, When, Where, and How of Student Service Innovation

This article makes the case for reimagining student services and uses examples to describe a process to do so, considering the service philosophy (why), the service portfolio (what), the service schedule (when), the service points (where), and the service delivery (how).

(Co-authored with Coby Lerner, formerly of brightspot)

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Business Officer Magazine: Campus Workplace Innovation