Service Innovation from Outside In and Inside Out

This chapter from Designing 21st Century Libraries tells the story of the "library next" transformation of Georgia Tech Library's spaces, services, and staffing. The case study covers the extensive and innovative process of stakeholder engagement, needs assessment, shadowing and learning from library "lead users", and library service design.

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NACAC Annual Conference: A Look Across Industries at Ways to Build Community

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Short Intro to How to Get the Most Out of College